Chinese tourists expressed fewer grievances to authorities in this year's National Day holiday, the Shanghai Tourism Administration reported.
According to the tourism watchdog, only 40 complaints were received during the holiday, which is 45 percent lower than the previous year. Most of them concerned online travel operators Tuniu, Ctrip and Lvmama, noted the administration.
Among the three tour providers, Ctrip received the most number of complaints, including tour cancellations, accommodation issues, poor tour guide service and guiding visitors to fewer tourist spots than advertised.
Tuniu received complaints about its tour guide service and the quality of accommodation in the Zhejiang Province.
Two of the total complaints were about Lvmama's accommodation and ticketing issues.
Although this year's National Day complaints appeared fewer, city authorities are aware that services in many facilities do not meet the standards of many tourists, especially those coming from the West.
Zhang Hui, a tourism management professor at Beijing Jiaotong University, said Chinese cities, including capital Beijing, "have not established a system that can provide solid services for individual tourists."
Apparently, many tourists drew ticketing refund and service complaints about notable scenic spots such as the Oriental Pearl TV Tower, Yuehu Sculpture Park and Qibao Water.
Major cities in China have been receiving fewer tourists in the past years. For instance, Beijing had a decline of 14.3 percent in tourist arrivals in 2013, which is multiple times higher than 2012's 3.76 percent.
Jia Jianqiang, founder of a tour service in Beijing, said that tour services also have declining interest among tourists, because sites are overcrowded, the services are poor and tourists barely know each other.