After the Joy-Con controller desyncing issue faced by players, Nintendo has cited the problem as a "manufacturing variation," which is resulted by wireless interference with a small number of the left Joy-Con. The company also suggested players to contact their customer support team for the specific repair.
Since last week, Nintendo had been receiving complaints from players regarding its Joy-Con controllers after reports on the console's desyncing issue. Though some players called for a recall prior to an alleged "hardware" fault, the Japanese video game maker stated that the problem on the Switch console is caused by "manufacturing variation," CNet reported.
As per Nintendo of America's full statement, "There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway. A manufacturing variation has resulted in wireless interference with a small number of the left Joy-Con. Moving forward this will not be an issue, as the manufacturing variation has been addressed and corrected at the factory level."
After the release of the Nintendo Switch, select owners complained about the left Joy-Con controller losing its connection, thus resulting in a problem with synchronization which gives unresponsive commands in games.
Before the determined fix by Nintendo, some reports have already pointed out the controller's wireless interference as the culprit. Polygon reported that a recommendation also suggested minimizing the chances of interference with the Bluetooth signal by turning it away from behind a TV or near an aquarium. Owners are requested to refrain from placing the controllers in or under a metal object or against a lot of wires and cords.
Now, the company has determined a fix regarding the desyncing on the Joy-Con controllers, which comes in the form of a conducive foam inserted on top of the Joy-Con's antenna traces.
Following Nintendo's statement: "There are other reasons consumers may be experiencing wireless interference. We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week. Repair timing may vary by region. For help with any hardware or software questions, please visit http://support.nintendo.com."
After the repair, players should expect a smooth sailing experience on their Switch consoles without sudden unresponsive controls.