LG's UltraFine 27-inch 5K monitors for Macs does not work properly if placed near a wireless router. Fortunately, the South Korean tech company will be fixing the problems but only on a case-to-case basis.
There will be no wide recalls for the Mac monitor as the fix can be retrofitted for the current models. The problem is that the shielding against the wireless interference is not as strong which allows the transistors inside the monitor to receive electrical signals from outside.
Customers who bought the LG Ultrafine 5K monitors have reported that their device would sometimes glitch out or even downright freeze. Other users have not reported any problems because their wireless routers were nowhere near the monitors.
LG told Recode that the existing models will be retro-fitted with the required strong shielding and that new UltraFine 27-inch 5K models starting after Feb. 2017 will not be faulty. Apple announced the new monitor in Oct. 2016 for high-end Macs that can take on the higher pixel resolution.
Fortunately, the problems of the LG UltraFine 5K monitors are not as large as Samsung's exploding Galaxy Note 7. The interference does not harm anyone but it can be distracting to say the least, as the user will not be able to get work done with a broken monitor.
LG UltraFine 5K monitors can work fine if it is placed two meters away from any wireless router, Digital Trends reported. It can be a temporary fix for those who really have no other monitors to use. If users want to have their monitors fixed, they can bring them to the nearest official LG store with the receipt.
The actual turnaround for the fix has not been disclosed by LG. It will be free of charge and monitors that are severely damaged by the interference may get replaced.
LG's UltraFine 27-inch 5K monitor costs $974 on the Apple store. It supports up to 5120 x 2880 pixels for the resolution.
Watch a review of the monitor below: