The iTunes podcast shows can be seen in the image (Photo : YouTube / All About Podcast)
Apple Music users have been reporting that their music files on iTunes have been deleted by a bug. The Cupertino-based company will be releasing an update to prevent further deletions from happening.
Several users who had their iTunes files deleted have been blaming Apple Music for the problem. However, Apple said that they cannot reproduce the problem on their end.
Nevertheless, the iPhone maker said that they will be releasing an update next week to prevent the problem from happening to users. They did not say what was the exact cause because they themselves are confused on what really happens.
Apple told iMore: "In an extremely small number of cases users have reported that music files saved on their computer were removed without their permission. We're taking these reports seriously as we know how important music is to our customers and our teams are focused on identifying the cause."
Users who are experiencing the issue now should contact AppleCare to have it taken a look at. Some have said that the deletion of files is not entirely Apple's fault and it could be a problem with the user's understanding of the software.
Victims had their iTunes music files deleted when they were Apple Music subscribers and they updated to iTunes 12.3.3, PCMag reported. The songs would still be in the lists, but they would end up re-downloading when the user wants to play the music again.
The blame is being put on some database error that is present in the iTunes 12.3.3 version. Apple still has some solutions to hopefully bring back the deleted files.
Another probable cause of the problem was because a confusing iTunes alert box. The dialogue box provided three different options to a user who wants to delete a song or may have clicked delete.
One choice is cancel, which obviously cancels out the action. There are also options Delete Song and Remove Download which can be very similar choices.
Users who want to keep their files should regularly do backups whether it is for iTunes music or any other files. Doing backups can also save time and money in the future if there is a sudden problem with the Mac or PC.
