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A man uses 'Siri' on the iPhone 4S after being one of the first customers in the Apple store in Covent Garden in 2011.
Companies can level up customer service with chatbots

ByAbbey Vannelli | May 09, 2016 11:32 AM EDT

A technician gets cabling out of his truck to install Google Fiber in a residential home in Provo, Utah.
Google Launches Customer Service Academy To Train Fiber Internet Installers

ByYen Palec | Sep 17, 2015 03:20 PM EDT

A CCTV recording shows Zhu, a young waiter at Mr. Hot Pot in Wenzhou, pouring hot water on the female diner, Lin.
Hot Heads, Hot Water: One Irate Diner vs. One Insulted Waiter

ByJon Khristian Maclang | Sep 08, 2015 08:52 AM EDT

Toshiba's humanoid robot Aiko Chihira
Toshiba’s Humanoid Robot Lands Customer Service Job In Department Store; Performs Walking, Talking, Sign Language

BySteve Pak | Apr 17, 2015 11:56 PM EDT

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