Surface Pro is one of the latest line of gadgets from Microsoft (Photo : Getty Images/Andrew Burton)
Since May, many Surface Pro 3 owners are frustrated about having to deal with battery that runs only for an hour or two following a full charge. Microsoft says that the problem is software-related not the battery-itself.
This two-year-old surface model has apparently been struggling with low battery life. At first, many users believed that the problem lies with the devices battery iself, according to PC World. Moreover, the battery problem is common among users who have a Simplo brand battery installed.
Although there have been cases of battery recalls, this is not the solution to Surface Pro 3's battery problem. Microsoft suggests that they can fix it because the company believes that it is a software problem that rather calls for an update.
As written in their company's forum, Microsoft says, "Based on our investigations we can confirm that it is not an issue with the battery cells and we believe this is something that can be addressed via software."
This was a response to a user detailing the issue. The user claims to have run powercfg utility to get a report on battery capacity of the Surface Pro and has shared a screenshot of the report.
The bottom line is that the user's Surface Pro can only last for 30 minutes after a full charge
With Microsoft's response to the above querry, many trust that there will soon be an update from Microsoft that will fix the bothersome battery issue. Sadly, as of now, details such as when it will roll out is still sparse.
Meanwhile, Microsoft will release its latest patch on Aug. 9. Hopefully the needed fix would come along with that patch. The battery capacity problem does require urgent attention.
Moving on, the Microsoft Surface line of devices do not seem to be immune from issues that are power-related. Last year, users of the Surface Book and Surface Pro 4 have complained about the device not switching to its power-saving features. In turn, they too have encountered unusually fast battery drainage.
Later in 2015, the company recognized that it was a massive problem but the patch arrived in February 2016. Back then Microsoft claimed that it was difficult to solve. Therefore, the question now lies in whether or not the company would be able to roll out a solution to the Surface Pro 3 massive battery drain problem sooner than expected.
